Help Over the Phone

NL HealthLine 811

Tel: 811 or TTY 1-888-709-3555

NL HealthLine 811 is a free, confidential, 24-hour telephone line, staffed by experienced registered nurses in our province who can offer health advice, information and connect you to resources and local services. NL HealthLine 811 is managed by the government of Newfoundland and Labrador.

Mental Health Crisis Line

Tel: 709-737-4668 or 1-888-737-4668

Call now if you feel like you are unable to cope, are thinking about suicide or if you are unsure where to turn for help. The Mental Health Crisis Line is a free, confidential service for individuals, family and friends.  The crisis line is province-wide, 24 hours a day

DoorWays

DoorWays provides rapid access to mental health and addictions counselling services ‘one session at a time.’ While most Doorways locations offer a walk-in service, some locations provide same-day or next day services or appointments by phone. Walk-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

DoorWays is not an emergency service. In an emergency, call 911 or the Mental Health Crisis Line at 1-888-737-4668, or proceed to the nearest emergency department.

Please be advised we have made temporary changes to DoorWays counselling sessions as a result of COVID-19. We now offer counselling sessions by phone or video. See the phone numbers and hours of operation below for DoorWays sessions in your area.

St. John’s

DoorWays is now offering counselling sessions by phone or video. To discuss counselling options, please call:

  • St. John’s and surrounding areas
    Tel: 709-752-4903
    Monday, Wednesday and Friday, 8:30 a.m. – 4:30 p.m.
    Tuesday and Thursday, 11:00 a.m. – 7:00 p.m.
    *Please note the last session scheduled is one hour prior to closing.

Rural Avalon

DoorWays is now offering counselling sessions by phone or video. To discuss counselling options, please call:

  • St. Mary’s, Holyrood, Whitbourne, Placentia, Bay Roberts, Harbour Grace and Old Perlican
    Tel: 709-945-6513
    Monday to Friday, 8:30 a.m. – 4:30 p.m.
  • Witless Bay:
    Tel: 709-334-3941
    Monday to Friday, 8:30 a.m. – 4:30 p.m.
  • Ferryland and Trepassey:
    Tel: 709-432-2930
    Monday to Friday, 8:30 a.m. – 4:30 p.m.

Clarenville and Bonavista

DoorWays is now offering counselling sessions by phone or video. To discuss counselling options, please call:

  • Clarenville:
    Tel: 709-466-5700 or (709) 466-5723
    Monday to Friday, 9:00 a.m. – 4:00 p.m.
  • Bonavista:
    Tel: 709-468-5318
    Monday to Friday, 9:00 a.m. – 4:00 p.m.

Burin Peninsula

DoorWays is now offering counselling sessions by phone or video. To discuss counselling options, please call:

  • Marystown:
    Tel: 709-279-7900
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • Grand Bank:
    Tel: 709-832-1640
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • St. Lawrence:
    Tel: 709-873-4283 or 873-2330
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • Placentia West Clinic:
    Tel: 709-443-2100
    Monday to Friday, 9:00 a.m. – 3:30 p.m.

Mental Health and Addictions Systems Navigator

Tel: 709-752-3916 or toll-free at 1-877-999-7589

Are you having difficulty connecting with the right mental health and addictions service?
Our navigator is a central point of contact for individuals, family members and stakeholders throughout the province to:

  • problem solve so that you can figure out next steps;
  • consider options with you to help find the right mental health or addiction service; and/or
  • help you to make connections.

Call the mental health and addictions navigator at: 709-752-3916 or toll-free at 1-877-999-7589; video relay service (VRS) calls are welcome. Email: barry.hewitt@easternhealth.ca.

Warm Line

Tel: 709-753-2560 or toll-free at 1-855-753-2560

Need someone to talk to? The Warm Line offers non-emergency, non-crisis telephone support for people in the province who are living with mental health issues. Consumers’ Health Awareness Network Newfoundland and Labrador (CHANNAL) provides support programs for people with mental illness in the province. Trained peer supporters are non-judgmental and have firsthand knowledge.

Please call between 11:00 a.m. and 11:00 p.m., seven days a week.

Provincial Opioid Dependence Treatment line

Tel: 1-844-752-3588

A temporary provincial phone line is now available for those receiving Opioid Dependence Treatment, for those seeking support for their opiate use, for their families and for health-care providers.

The Provincial Opioid Dependence Treatment line will help individuals navigate the system and connect with opioid addiction support and services.

Please call toll-free at 1-844-752-3588 from Monday to Friday, 8:30 a.m. to 4:30 p.m.

Gambling Help Line

Tel: 1-888-899-HELP (4357)

The Gambling Help Line is a free, confidential service available province-wide, 24 hours a day. If you or a family member has a gambling concern, please call for information and support.

Smokers’ Helpline

Tel: 1-800-363-5864

The Smokers’ Helpline is a free, confidential service providing information, resources, support and motivational counselling while you are working toward being smoke free. Connect with us by phone, text, email or live chat. To get started, please call or go online at www.smokershelp.net/.

First Nations and Inuit Hope for Wellness Help Line

Tel: 1-855-242-3310

The help line provides immediate culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day.

Kids Help Phone

Tel: 1-800-668-6868

Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24 hours, seven days a week.

Call toll-free or go to kidshelpphone.ca to connect by text, email, or live chat.

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