Help Over the Phone

NL HealthLine 811

Tel: 811 or TTY 1-888-834-1252

Text and Video Relay Service (VRS) lines are available for individuals who may be hard-of hearing, identify as having communication disability, or are deaf, please contact the VRS number: 1-888-834-1252. For texting, please download the 811 NL HealthLine app in the Apple and Google Play app stores.

NL HealthLine 811 is a free, confidential, 24-hour telephone line, staffed by experienced registered nurses in our province who can offer health advice, information and connect you to resources and local services. NL HealthLine 811 is managed by the government of Newfoundland and Labrador.

Mental Health Crisis Line

Tel: 811

Call now if you feel like you are unable to cope, are thinking about suicide or if you are unsure where to turn for help. The Mental Health Crisis Line is a free, confidential service for individuals, family and friends.  The crisis line is province-wide, 24 hours a day


Doorways provides rapid access to mental health and addictions counselling services ‘one session at a time.’ Doorways Counselling Services are now being offered in-person, via telephone and/or video sessions.  Some locations also provide same-day or next day services or appointments by phone. Walk-in counselling services are available without an appointment or referral.

If further counselling is required, staff will work with you to provide access to additional services and supports.

Doorways is not an emergency service. In an emergency, call 911 or the Mental Health Crisis Line at 811, or proceed to the nearest emergency department.

Doorways counselling services is now offering in-person, telephone and/or video sessions. See the phone numbers and hours of operation below for Doorways sessions in your area.

St. John’s

Eastern Health advises individuals seeking Doorways (St. John’s) telephone and/or video counselling services to please call 709-752-4903 to discuss counselling options and arrange a session. Doorways (St. John’s) is open Mondays, Wednesdays and Fridays 8:30 a.m. to 4:30 p.m. and Tuesdays and Thursdays 11:00 a.m. to 7:00 p.m. ( last appointment booked at 6:00 p.m.)

Rural Avalon

Doorways Counselling Services is now offering in-person, telephone and/or video sessions. To discuss counselling options, please call:

  • St. Mary’s, Holyrood, Whitbourne, Placentia, Bay Roberts, Harbour Grace and Old Perlican
    Tel: 709-945-6513
    Monday to Friday, 8:30 a.m. – 4:30 p.m.
  • Bay Bulls:
    Tel: 709-334-3941
    Monday to Friday, 8:30 a.m. – 4:30 p.m.
  • Ferryland and Trepassey:
    Tel: 709-432-2930
    Monday to Friday, 8:30 a.m. – 4:30 p.m.

Clarenville and Bonavista

Doorways is now offering counselling sessions in-person, by phone or video. To discuss counselling options, please call:

  • Clarenville:
    Tel: 709-466-5700 or (709) 466-5723
    Monday to Friday, 9:00 a.m. – 4:00 p.m.
  • Bonavista:
    Tel: 709-468-5318
    Monday to Friday, 9:00 a.m. – 4:00 p.m.

Burin Peninsula

Mental Health and Addictions Services are offered by request, via walk in and virtually, no appointment is needed. These services are available Monday to Friday 8:30 am – 4:30 pm. To discuss counselling options please call:

  • Marystown:
    Tel: 709-279-7900
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • Grand Bank:
    Tel: 709-832-1640
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • St. Lawrence:
    Tel: 709-873-4283 or 873-2330
    Monday to Friday, 9:00 a.m. – 3:30 p.m.
  • Placentia West Clinic:
    Tel: 709-443-2100
    Monday to Friday, 9:00 a.m. – 3:30 p.m.

Mental Health and Addictions Systems Navigator

Tel: 709-752-3916 or toll-free at 1-877-999-7589

Are you having difficulty connecting with the right mental health and addictions service?
Our navigator is a central point of contact for individuals, family members and stakeholders throughout the province to:

  • problem solve so that you can figure out next steps;
  • consider options with you to help find the right mental health or addiction service; and/or
  • help you to make connections.

Call the mental health and addictions navigator at: 709-752-3916 or toll-free at 1-877-999-7589; video relay service (VRS) calls are welcome. Email:

Warm Line

Tel: 709-753-2560 or toll-free at 1-855-753-2560

Need someone to talk to? The Warm Line offers non-emergency, non-crisis telephone support for people in the province who are living with mental health issues. Consumers’ Health Awareness Network Newfoundland and Labrador (CHANNAL) provides support programs for people with mental illness in the province. Trained peer supporters are non-judgmental and have firsthand knowledge.

Please call between 11:00 a.m. and 11:00 p.m., seven days a week.

Provincial Opioid Dependence Treatment line

Tel: 1-844-752-3588

A temporary provincial phone line is now available for those receiving Opioid Dependence Treatment, for those seeking support for their opiate use, for their families and for health-care providers.

The Provincial Opioid Dependence Treatment line will help individuals navigate the system and connect with opioid addiction support and services.

Please call toll-free at 1-844-752-3588 from Monday to Friday, 8:30 a.m. to 4:30 p.m.

Smokers’ Helpline

Tel: 1-800-363-5864

The Smokers’ Helpline is a free, confidential service providing information, resources, support and motivational counselling while you are working toward being smoke free. Connect with us by phone, text, email or live chat. To get started, please call or go online at

First Nations and Inuit Hope for Wellness Help Line

Tel: 1-855-242-3310

The help line provides immediate culturally competent, telephone crisis intervention counselling support for First Nations and Inuit, 24 hours a day.

Kids Help Phone

Tel: 1-800-668-6868

Kids Help Phone is always there for you. No matter what you want to talk about, we’re here to listen. No judgment, totally private, 24 hours, seven days a week.

Call toll-free or go to to connect by text, email, or live chat.

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Last updated: 2023-08-11